We’re sorry you’re having difficulties.

Below are some common questions people have. Some useful links are in the left column. We also have an FAQ section. If you can’t find the right answer, please contact us at
  and we’ll get back to you as soon as possible.

Account Creation and Management

Project Listing Creation and Management

Information for Donors

Information for Marketplace Vendors


Creating Accounts

Donor Accounts for viewing Project Pages

Click to go to the Donor Registration page. Answer the questions in the form boxes and Click ‘Submit’. You will receive an email shortly afterwards confirming your account registration.

NGO Accounts for creating Project Pages

Clickto go to the NGO Registration page. Answer the questions in the form boxes and Click ‘Submit’. You will receive an email shortly afterwards confirming your account registration.

Vendor Accounts for creating Marketplace Ads

Click to go to the Marketplace Registration page. Answer the questions in the form boxes and Click ‘Submit’ you will receive an email shortly afterwards confirming your account registration.

Contacting Support

Technical Support: tech@csrmatch.org

Contacting Billing

Billing Support: billing@csrmatch.org

Project Creation and Management

How do I create a new Project Listing?

Once you are registered and logged in as an NGO, click on Create A Project in the blue navigation bar at the top of the page. Once there you can select which type of project you would like to create and follow the instructions from there.

What are the specifications for photos and images?

Use image sizes listed in the project creation pages and use the image editing tool at the bottom of the page to get the exact image you want for your project profile.

What are the specifications for videos? (Premium Projects only)

We support Youtube videos at this time. Upload your video to Youtube, then copy the "Share Link" for your video. There will be a place in the Project Upload process to paste this link. More details are available in the Project Upload section.

How do I remove a project listing?

Click My Projects in the blue navigation bar at the top of the page. You will see a list of all your projects, which you can manage.

How do I get technical assistance with creating or updating a Project?

If you need technical assistance, please communicate via our Contact Support page.

Information for Donors

Creating Donor Accounts

Click to go to the Donor Registration page. Answer the questions in the form boxes and Click ‘Submit’. You will receive an email shortly afterwards confirming your account registration.

Donor Frequently Asked Questions

Is my information available to the public?

No, your information remains private unless you choose to make it public. As a Donor you are able to view any profile anonymously until you click the 'financial information and contact details' button that appears on page two of a project profile. When you request this information, your name and contact details are passed on to the NGO who's project you have been viewing.

Is there a fee if I decide to fund a project?

One percent of whatever you decide to donate is due to CSR Match in the event you decide to fund a project. The recipient NGO understands that this one percent fee is due to CSR Match from the grant donation.

How do I contact the managers of a project?

When you click the 'contact details' button on page two of any project proposal, you will immediately see the names, addresses, emails and phone numbers of the implementing NGO or lead NGO if it is a group of NGO's who are implementing a project.

All our FAQs can be found Here

Information for Marketplace Vendors

How do I place an ad in the CSR Match Marketplace?

Placing an ad in the CSR Marketplace is simple. Just go to the Marketplace Order page and complete the order form.

I have a question about Marketplace billing

The quickest and easiest way to contact billing is by using our Contact Support page.